Dashboard and Navigation¶
The dashboard is the operational home for customer users. It combines status summaries, alerts, and direct actions.
Sidebar Navigation¶
From the left sidebar, users can open:
- dashboard
- feedback/services
- documents
- contracts
- invoices
- messages
- profile
- search companies
- support
- track shipment
Header Controls¶
The top header provides global controls such as language, notifications, session/user menu, and portal utilities.
Dashboard Sections¶
The dashboard includes collapsible sections. Collapse state is remembered in browser storage per user.
Core sections:
- Activity overview: trend cards for searches, ratings, complaints, and resolution health
- Quick actions: direct shortcuts to track shipment, search company, rate service, file complaint
- Notifications snapshot: unread/urgent/action-needed metrics and latest alerts
- Recent activity feed: recent interactions across key modules
- Action center: next best actions (profile completeness, shipment follow-up, support/feedback prompts)
Quick-Action Routing¶
| Action card | Destination |
|---|---|
| Track Shipment | /track-shipment |
| Find Company | /search |
| Rate Service | /rate (mapped into services & feedback) |
| Give Feedback | /complaint (mapped into services & feedback) |
Recommended Operator Habit¶
Start from dashboard each session:
- check unread notifications and action center
- open active shipment tracking
- clear pending feedback/support actions