Company Discovery and Feedback¶
Search Companies¶
Use Search Companies to discover and evaluate accredited clearing and forwarding agents before engaging them.
Search supports location, service, rating, verification, and sorting filters. Open a company record to review its current profile, compliance indicators, listed services, and ratings rather than relying only on the result-card summary.
Services and Feedback¶
The feedback workspace supports ratings and complaints for services you actually received.
When submitting feedback:
- Choose the correct company or completed service.
- Include the relevant invoice, contract, or service reference.
- Describe dates, impact, expected outcome, and requested remedy precisely.
- Upload only relevant evidence and remove unrelated personal or commercial data.
- Continue on the existing complaint or support thread instead of creating duplicates.
Shipment tracking retirement¶
The legacy customer shipment-tracking page is retired because new TCAMS operations are declaration-led and the TANCIS declaration contract does not provide a verified live-tracking feed. Customer users should not be shown inferred carrier, vessel, port, ETA/ETD, container, or milestone data.
For operational status, contact the CFA through Messages and reference the relevant invoice, contract, or customs declaration number supplied by the CFA. Use Support or Feedback when resolution needs a formal trail.