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Customer Journey Guide

Use this guide to navigate the customer portal from sign-in to shipment tracking and feedback.

1. Open Dashboard

  1. Open your customer portal URL and sign in.
  2. Confirm dashboard cards and quick actions are visible.
  3. Use quick actions to jump to search, tracking, rating, or complaint flows.

Customer dashboard

Step Checkpoint - Use as reference: The screenshot above (when provided) should match the state after completing these steps. - Expected result: dashboard shows activity counters, recent shipments, and notifications. - If different: Refresh once, then use the troubleshooting guidance in this guide.

2. Search And Verify Companies

  1. Open Search & Verify Companies from the left menu.
  2. Enter company name, registration number, or location.
  3. Apply filters for service type, status, and rating.
  4. Open a company result to review profile and compliance badges.

Customer company search

Step Checkpoint - Use as reference: The screenshot above (when provided) should match the state after completing these steps. - Expected result: company cards and filters refresh with matching results. - If different: Refresh once, then use the troubleshooting guidance in this guide.

3. Track Shipment Status

  1. Open Track Shipment.
  2. Enter shipment ID or tracking number.
  3. Click Track to load shipment timeline and latest status.

Customer track shipment

Step Checkpoint - Use as reference: The screenshot above (when provided) should match the state after completing these steps. - Expected result: milestone timeline and shipment detail cards are displayed. - If different: Refresh once, then use the troubleshooting guidance in this guide.

4. Rate Services And Submit Complaints

  1. Open Services & Feedback.
  2. Use Rate Company after receiving a service.
  3. Use File Complaint when there is a service issue.
  4. Track complaint updates from the same section.

Customer services and feedback

Step Checkpoint - Use as reference: The screenshot above (when provided) should match the state after completing these steps. - Expected result: ratings and complaints are saved in your account history. - If different: Refresh once, then use the troubleshooting guidance in this guide.

5. Troubleshooting

  • If Network Error appears on search or invoices:
  • refresh once, then sign out and sign in again;
  • if still failing, open Support and include page name and timestamp.
  • If tracking returns no result:
  • confirm shipment ID format with the company that created the shipment.
  • If rating is unavailable:
  • rating appears only after eligible service or invoice history exists.

Quick Reference

  • Search menu: Search & Verify Companies
  • Tracking menu: Track Shipment
  • Support menu: Support