Company Operations Guide

Use this guide for shipment, cargo, clearing agent OTP, and support workflows.

1. Manage Shipments

1. Open Shipments.
2. Click New Shipment to create a shipment.
3. Fill transport details and upload transport document.
4. Use search and filters to monitor lifecycle.

Step Checkpoint - Use as reference: The screenshot above (when provided) should match the state after completing these steps. - Expected result: shipment appears in list with status updates. - If different: Refresh once, then use the troubleshooting guidance in this guide.

2. Manage Cargos (Including IDF Flow)

1. Open Cargos.
2. Click New Cargo or use the IDF upload action.
3. Upload IDF PDF and review extracted cargo items.
4. Save and monitor verification/rejection counters.

Step Checkpoint - Use as reference: The screenshot above (when provided) should match the state after completing these steps. - Expected result: cargo record is created and visible in status counters. - If different: Refresh once, then use the troubleshooting guidance in this guide.

3. Use Clearing Agent OTP

1. Open Clearing Agent OTP.
2. Move to Pending Cargos and select eligible cargo.
3. Submit OTP application.
4. Track certificate status in Active Certificates.

Step Checkpoint - Use as reference: The screenshot above (when provided) should match the state after completing these steps. - Expected result: application transitions through pending, issued, active, or rejected states. - If different: Refresh once, then use the troubleshooting guidance in this guide.

4. Manage Support Tickets

1. Open Support.
2. Click New Ticket.
3. Add issue details and submit.
4. Monitor ticket state transitions in support list.

Step Checkpoint - Use as reference: The screenshot above (when provided) should match the state after completing these steps. - Expected result: ticket appears in list and is trackable to closure. - If different: Refresh once, then use the troubleshooting guidance in this guide.

5. Troubleshooting

• Cannot read properties of undefined (reading 'login'):
• runtime auth/config issue;
• refresh, sign out, sign in, then escalate with screenshot/time if persistent.
• Failed to Load Cargos:
• verify backend availability and role scope;
• retry once before raising support ticket.

Quick Reference

• Operations menus: Shipments, Cargos, Clearing Agent OTP, Support
• Required docs: transport docs and IDF files